Customer Help

Making a Conference Call

No need to tell us the time you want to have your conference call as the service is always available to use 24 hours a day, 365 days a year.

Just follow the three simple steps below:

1. Enter your personal PIN
2. Call one of the ConferenceNow dial-in numbers to start your meeting
3. Participants join your call by choosing a dial-in number and entering your personal PIN

From then on, every time you access the ConferenceNow website, your PIN will be displayed on the "my PIN" page.

Once the PIN has been generated, it will be displayed on the screen. An email will also be sent to you. The personal PIN can be used as many times as required, so you won’t need to create a new one for each conference you set up as an individual, or on behalf of a business.

At this point, you are all set up and ready to go.

Service upgrade

At ConferenceNow, we have a number of handy tools that have been designed to help our customers get the most out of their conference calls.

Free conference reminder card

You can also request a free conference reminder card, printed with your PIN and UK dial-in number, to store in your wallet. This will ensure that you always have the access information with you, wherever you go.

Schedule your conference calls with our Outlook plug-in

Regular users of the service stand to benefit from the Outlook plug-in. You can use this feature to schedule conference calls, invite participants and set reminders with relative ease, all from your Outlook account. Why not download it now?

Remember PIN and dial-in number

If you want to make sure your PIN and dial-in numbers are always to hand you can choose to "Bookmark" and "Save" these details.

In addition to the features already mentioned, there are other innovative tools that can be added to your account. However, you will need to upgrade to a Full Service Account in order to benefit from these extras.

Examples of these features include conference recording, online real-time usage reports and billing information, a personalised branded welcome prompt, plus an assortment of freephone access numbers so the service can be reached from overseas.

Please give our advisers a call on 0333 300 3311 to upgrade your account or to discuss any other aspect of our conferencing service.